Forget the 100-plus degree heat… The thing that makes college marketers sweat most is loss of enrollment from Spring to Fall – otherwise known as the “Summer Melt.”
Your prospect marketing game may be fierce, but as the old adage goes: “it’s easier to keep an old customer than to find a new one.” Due to factors like the long layoff, summer employment “stickiness”, escalated financial or family responsibilities, and more, Spring to Fall represents the biggest enrollment “churn” of all. In fact, it’s estimated that two-year colleges lose 50% of their enrollment from Spring to Fall. That’s a tough mountain to climb – unless you’ve got your outreach Sherpas covering every possible hillock.
Tip #1: Keep it Coming… But Keep it Short.
One of the biggest surprises from our national Media Preferences Survey of community college students? They really don’t mind hearing from you.
At some point, they chose you, and whether it’s a procrastinator or a potential stop-out, your name represents urgency. Don’t be afraid of wearing out your welcome with frequent messaging. Keep your messages short, but don’t skimp on the effort. Employ engaging, quick-hit messaging (think Twitter posts, digital banners, and shorter…) with a clear, critical call to action.
For some students, it’s all about catching them at the right time, with the right message… Two to three emails and/or texts per week, plus daily social media engagement is reasonable, especially during late-stage, early August enrollment.
Platforms: Email, Text, Social Media
Tip #2: Postcards for Parents
Whether it’s wanting what’s best for junior, or just wanting junior out of the house, come summer, parents are taking a more urgent interest in their student’s continued attendance around the early-August and late-December enrollment pushes.
Direct mail isn’t your cheapest option, but it’s the surest way to get in front of the most important influencers of all – often, the ones footing the bill (or at least providing free dorm and dining commons services). A well-timed postcard can be the difference between Fall persistence and punting to Spring – but even in the worst case, you’re still top-of-mind come next semester.
Platforms: Direct Mail
Tip #3: “One More Class”
It’s not persistence, per se, as it concerns current students who have already registered. But encouraging part-timers to go full-time — or even turning full-timers on to a few extra credits – helps your bottom line, while edging your student ever closer to a success outcome.
“One More Class” messaging is all about motivation. For the overachiever, it might be phrased as a challenge – “C’mon, surely you can handle ONE MORE!” For the working student, perhaps it’s a message of support – “You can totally do this – we’ve got your back.” For all audiences, it’s important to stress the speed aspect – “The more credits you earn, the faster you’re earning a paycheck.”
Platforms: Email; Text; Social Media
There’s really no wrong way to do it… (well, OK… there is…). Just reach out — early and often, with clear messaging and one-click calls to action — and don’t give them a chance to lose you in the summer lull!
Curious as to where you can go with a community college degree? Ask Margaret M. Kelly, who went all the way to the top of RE/MAX where she became President and CEO of one of the world’s largest networks of real estate agents.
A native of Farmington Hills and Detroit, where her family owned a machine shop, Kelly received her Associate degree in Accounting in 1979 from Oakland Community College: Orchard Ridge Campus.
She then earned a Bachelor of Business Administration (BBA) in Finance and Accounting from Walsh College, and held a number of finance-related positions before joining RE/MAX as a financial analyst in 1987.
After working her way up the corporate ladder, Kelly became vice president in 1992, president in 2002, and finally President and CEO in 2005. In the same, year, she won the Outstanding Alumni Award from the American Association of Community Colleges.
As President, Kelly was responsible for the day-to-day operations and strategic direction of RE/MAX across North America and in more than 95 countries around the world. A survivor of breast cancer, she directed the company’s sponsorship of the Komen Race for the Cure Survivor Recognition Program
Kelly’s success is a testament not only to her determination, but to the transformative role that community colleges can play in helping ordinary people build extraordinary futures.
Margaret Kelly is such a great example of what it means to be #CCReal that we’re changing the name of the series to #CCReal Estate! At least for the day.
Interact Communications. Keeping it #CCReal
Interact No B.S. Poster Downloads
Enrollment Pipeline Graphic
interact_enrollment_pipeline_2017.pdf – 523 KB
Retention Pipeline Graphic
interact_retention_pipeline2017.pdf – 440 KB
Annual Retention Plan Graphic
Annual_Retention_Plan.pdf – 73 KB
Carrie Smith (Interact) - TACCM 2018 Conference, TX, June 25th 2018 - "How to Build Campaigns That Sell Themselves, Even to the Toughest Critics"
TACCMPstn_June25.pdf – 39 MB
Cheryl Broom presenting June 7th at the State University of New York Council for University Advancement (SUNYCUAD); Bigger Data, Bigger Marketing
SUNY-Interact-Presentation.pdf – 64 MB
Semester Retention Plan Graphic
Semester_Retention_Plan.pdf – 69 KB
Cheryl Broom (Interact) & Karin Marriott (San Jacinto College), CCPRO - Sacramento CA, April 12th 2018 - "Slowing Down Summer Melt"
CCPRO-Summer-Melt.pdf – 56 MB
Carrie Smith (Interact) & Ashley Etchison (Norco College) , CCPRO - Sacramento CA, April 12th 2018 - "12 Colleges, One Brand"
CCPROPstn_April12_12Colleges1Brand.pdf – 31 MB
Cheryl Broom (Interact) and Kristen Huyck, Ed.D. (MiraCosta College) , CCPRO - Sacramento CA, April 12th 2018 - "The Art & Science of Changing Minds & Making Progress"
CCPRO-Persuasion-v3.pdf – 37 MB